Return policy

At CASWAGBUNDLE, we want you to shop with confidence. Please review the policy below to understand our return, exchange, and refund procedures.

1. Return Conditions

You may request a return within 30 days of receiving your order, provided that:

  • The item has not been worn, used, washed, or altered

  • The product remains in its original condition

  • All original tags, labels, and packaging are included

  • The item shows no signs of damage or excessive handling

2. Items Not Eligible for Return

The following items cannot be returned or refunded:

  • Discounted or clearance items (unless received defective)

  • Gift cards

  • Products labeled as Final Sale

  • Items damaged due to misuse, improper handling, or care

3. Requesting a Return

To request a return, please contact us within 30 days of delivery:

📧 Email: support@caswagbundle.shop

When contacting us, please provide:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return

Returns submitted without prior authorization may be declined.

4. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We strongly recommend using a shipping method that includes tracking

  • CASWAGBUNDLE is not responsible for return packages that are lost or damaged during transit

5. Refund Processing

After your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 5–7 business days after inspection

  • Original shipping charges are non-refundable unless the return is due to an error on our part

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us for assistance.
All exchanges are subject to product availability.

7. Defective or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery.
We will arrange a replacement or issue a refund at no additional cost to you.

8. Refund Delays

If you have not received your refund after it has been processed:

  • Please check with your bank or card issuer

  • Contact your payment provider for status updates

  • Reach out to us if further assistance is needed

9. Contact Details

For any questions related to returns or refunds, please contact us:

📍 Store Address:

6, Royal Arcade

Leicester United Kingdom LE1 5YW

United Kingdom

📞 Phone: +4 43356595447

📧 Email: support@caswagbundle.shop